Setting a goal and making it happen are two very different things in business, and it takes more than wishes and hopes to be successful....

Making promises to customers through your marketing is easy. Actually servicing them well enough to ensure they are truly satisfied is...

The saying, “She could sell ice to Eskimos” is a very old idiom. It literally means to get someone to do or buy something that is against...

A few years back, I was working with a major industrial business that was a household name. Despite the huge recognition of this brand,...

Public relations (PR) can sometimes have a terrible reputation. And often the motivation for getting your business in the paper is purely...

We’ve surveyed over 10,000 business owners in the last ten years and almost without exception cash flow comes up as either the #1 or the...

No one wants to get ‘uberised’ (yes, this word is made up)! Yet every business small, medium or large needs to be more adaptable than it...

One of the biggest and most common complaints we hear from business owners is they don’t have time. No time to get organised. No time to...

A lot of businesses are good at making promises; many are not good at delivering on them. Value, reputation, and continued business...

Many people begin their business with stars in their eyes about how massive their business idea is going to be, how many millions they...

People talk a lot about passion. Possibly the word is overused in society in general, but one thing is for certain, it’s hard to run a...

You’re probably very familiar with the term ‘Big Rocks’ which was referred to by Stephen Covey in his hugely popular 7 Habits of Highly...

We all see and read the statistics on business failure, and there is much gnashing of teeth and wringing of hands about what we could do...

Many of the factors that contribute to running a successful business are the same no matter what age you start. However, the midlife...

Recently I’ve been reflecting a lot on the surveys of business owners we’ve done over the last decade. A common issue that stands out in...

I write this article on the usual rapid approach to Christmas and inspired by the challenge, “What does being a good corporate citizen...

I would like to talk about how your business can deliver a massive helping of help. You may think you’re only a small business or just...

Big thinking can often come undone when business owners forget that the first sale is more important than any other. I have had the great...

Most marketing in business is disconnected and upside down. What I’ve noticed in the last few years is there’s a disconnect between the...

Don’t change for change sake, innovation without a reason is a waste of time, money and energy. Focus on your customers, and avoid the...